➤ What is your return policy？
We have established a comprehensive return policy to ensure your satisfaction with your purchases. Please review the following guidelines and conditions for returning a product:
- Timeframe: You may return a product within 7 days of the purchase date. It is essential to initiate the return process within this timeframe.
- Eligibility: To be eligible for a refund or store credit, the returned item must meet the following conditions:
a. Uncustomized: Products that have not been customized with your initials are eligible for refunds or exchanges.
b. Original Condition: The item must be in its original condition. We understand that you have to try it on to know if you want to keep it and we trust that you can maintain the original condition of the item in so doing.
c. Tags and Packaging: The original tags and packaging must be intact and included with the returned item.
- Return Process: To initiate a return, kindly send us an email at firstname.lastname@example.org. Please note that you are responsible for all costs associated with returning the products. All refunds will be applied to the original form of payment.
- Evaluation and Discretion: Upon receipt, our exchange department will assess the condition of the returned items. The decision regarding their eligibility for a refund or exchange will be at their discretion. The items must be in a saleable condition to qualify.
- Non-Compliant Returns: Returns that do not comply with our return policy may be sent back to the original shipping address at our discretion.
We value your satisfaction and aim to provide a seamless return experience. Should you have any further inquiries or concerns, please feel free to contact us.
How do I start a return?
To initiate a return, we kindly request that you follow the following steps:
- Contact us via email: Please send us an email at email@example.com to inform us about your intention to return an item. By providing us with this prior knowledge, we can ensure a smooth return process.
- Shipping Label: Once we have received your return request, we will promptly respond to you with a shipping label. This label will facilitate the return of the item to our designated location.
- Important Note on Returns: We must emphasize that returns sent without our prior knowledge will regrettably be refused. Therefore, it is crucial to communicate with us beforehand to ensure a successful return.
- Ensuring Security: For added security and peace of mind, we strongly recommend insuring all packages with a tracking number or purchasing shipping insurance. This measure will safeguard your return shipment. Please note that we cannot be held responsible for returned orders that we do not receive, and as a result, we cannot issue refunds for such items.
- Refund Process: All refunds will be processed within 14 business days from the date of return. The refunded amount will be applied to the original form of payment, excluding any incurred shipping costs.
- Return Form: To facilitate the return process, please complete our Return Form and include it in the return package. This will assist us in expediting the processing of your return.
The sender is responsible for covering the costs associated with return shipping, which will be deducted from the refunded amount.